The Opportunity

We are seeking a Business Analyst with strong UX and digital skills to support upcoming transformation projects. This role will suit a BA who can bridge the gap between traditional business analysis and user-focused design, ensuring business requirements are clearly translated into intuitive customer-facing digital solutions.

You will join a forward-thinking organisation in the midst of significant digital change, with projects ranging from front-end development initiatives through to broader customer experience transformations.

Key Responsibilities

• Elicit, document, and manage business requirements with a focus on digital and user-centric outcomes.
• Work closely with UI/UX designers and front-end developers to ensure alignment between business needs and technical delivery.
• Map customer journeys and identify opportunities to improve user experience across digital platforms.
• Collaborate with product, technology, and change stakeholders to ensure successful project outcomes.
• Support testing and validation to ensure digital solutions meet agreed business and UX objectives.

• Proven experience as a Business Analyst in digital/UX-driven projects.
• Exposure to UI/UX design practices, customer journey mapping, or front-end development environments.
• Strong stakeholder engagement skills, with the ability to bridge business, design, and technical teams.
• Solid documentation and requirements gathering capability, ideally within Agile environments.
• Previous experience in digital transformation programmes (public sector or large enterprise experience beneficial).