The company supports thousands of customers nationwide, providing innovative solutions that help businesses stay connected and compliant.
The Role:
You will be the first point of contact for inbound customer enquiries, assisting with billing questions, account queries, and general support issues. The role requires someone who can provide clear, professional, and friendly support to a large and diverse customer base.
Key Responsibilities:
- Respond to inbound customer calls and emails
- Assist with billing and account-related enquiries
- Resolve customer issues efficiently or escalate when required
- Maintain accurate records of customer interactions
- Provide a high level of customer care at all times
- Previous experience in a customer service, call centre, or contact centre role
- Confident communicator with strong verbal and written skills
- Comfortable handling a high volume of customer enquiries
- Strong attention to detail and ability to learn systems quickly
- Reliable, professional, and available to start ASAP