The Role and Company: 

Join a trusted not-for-profit with a proud legacy of community service across Aotearoa.

Our client is looking for a skilled Microsoft Dynamics 365 CRM Analyst to take ownership of our Dynamics platform and play a pivotal role in driving continuous improvement across the organisation.

As the go-to subject matter expert, you’ll be responsible for the day-to-day management and development of Dynamics 365 CRM and its supporting tools. Your work will directly support membership, fundraising, and wider business operations.

Key Responsibilities:

• Administering Dynamics 365 CRM and ClickDimensions.
• Managing data integrity, reporting, and database maintenance.
• Handling user requests and issues with efficiency.
• Designing requirements, test plans, and delivering user training.
• Driving process analysis, planning, and improvements.
• Creating and maintaining system documentation.
• Working closely with external vendors and partners to deliver enhancements and integrations. 

• 3+ years’ experience administering Microsoft Dynamics 365 CRM.
• Proficiency with ClickDimensions (is a bonus) 
• Working knowledge of MS-SQL, Visual Studio, and Azure DevOps.
• Experience with SQL Reporting Services / Power BI and Microsoft Power Automate.
• Strong analytical thinking and problem-solving skills.
• Excellent written and verbal communication, with the ability to train and support users.
• A collaborative, team-first mindset with the confidence to influence and build strong relationships.